Terms of Service

A1. Agreeing to these terms

By using Carwooshh you agree to these terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the platform. When you create an account we record the version of the terms you accepted and when.

A2. What Carwooshh is

Carwooshh is an online directory that helps drivers find, compare and contact vehicle-care businesses in the UK. We display listings, offers and reviews. We do not provide vehicle-care services ourselves, we are not a party to any arrangement between a driver and a business, and we do not take bookings or payments for those services.

A3. Accounts

You must give accurate information, keep your password secure and tell us straight away if you think someone else has used your account. One account is for one person or one business. You must be at least 16 to hold a personal account and at least 18, with authority to act for the business, to hold a business account.

A4. What you must not do

You must not use Carwooshh to:

• post content that is false, misleading, defamatory, abusive, discriminatory or unlawful;
• impersonate another person or business, or claim a listing you are not authorised to manage;
• copy, scrape or redistribute platform content without our written permission;
• interfere with the platform's security, performance or availability, or try to access accounts or systems that are not yours;
• send spam or use the platform for phishing, fraud or other harmful activity.

A5. Suspension and closing accounts

You can delete your account at any time from your account page. We may suspend or close an account, or remove content, if these terms are broken, if we reasonably believe an account is being misused, or if we are required to by law. Where it is reasonable to do so we will tell you why.

B1. A free service

Personal accounts are free. You can search, save businesses and offers, add your vehicles, claim offers and leave reviews.

B2. Offers

Offers are made by the business, not by Carwooshh. The business is responsible for honouring an offer on the terms shown. If a business does not honour an offer, please tell us; we may remove the offer or the listing, but we cannot provide the service or a refund ourselves.

B3. Reviews

Reviews must be your honest opinion, based on your own genuine experience of the business. You must not post a review of a business you own, work for or compete with, and you must say so if you were given anything in return for the review. See section D3 for how reviews are checked and published.

B4. Your legal rights

Nothing in these terms affects your statutory rights as a consumer. If you live in Scotland or Northern Ireland you may bring proceedings in your local courts.

C1. Business use only

Business accounts are for use in the course of a trade, business or profession. By opening one you confirm that you are acting for business purposes, that you are authorised to bind the business, and that the legal entity, company and contact details you give are accurate. We may check these against public registers and may refuse or suspend an account we cannot verify.

C2. Subscription and price

• Price. The standard price is £24.99 plus VAT per listing slot, per month. One slot lets you publish one listing for one business location. Offers, services and notices on a listing are included.
• Billing. Subscriptions are billed monthly in advance through our payment provider, to the payment method you give at sign-up. VAT is added at the rate in force.
• Free trial. A new subscription starts with the free period shown at sign-up (one month as standard). At the end of the free period the subscription continues automatically and the first monthly payment is taken, unless you cancel first. We email a reminder before the free period ends.
• Founding Member offer. Businesses that subscribe during the Founding Member period shown on our pricing page receive the longer free period shown there and a Founding Member badge on their listings. The badge is kept for as long as the subscription stays continuously active and in good standing. We may remove it if the subscription is cancelled, lapses for non-payment or these terms are seriously broken. One free period is available per business; a returning business does not receive another.
• Changing slots. You can add or remove slots at any time from Billing. Added slots are charged pro rata for the rest of the current billing period. A reduction takes effect from your next billing period. If you have more live listings than slots, listings are hidden until you choose which to republish.
• Renewal. The subscription renews each month until cancelled.
• Cancelling. You can cancel at any time from Billing. Cancelling stops future payments. Your listings stop being shown when the subscription ends. We do not refund part-months.
• Failed payments. If a payment fails we will tell you and try again. If it remains unpaid we may hide your listings and then cancel the subscription.
• Price changes. We may change our prices. We will give you at least 30 days' notice by email, and the change applies from your next billing period after that notice. You may cancel before it takes effect.
• Refunds. Fees are non-refundable except where the law requires otherwise or where we have charged you in error.

Business users also accept our Subscription Agreement at sign-up; if it and these terms conflict, the Subscription Agreement applies.

C3. Custom pricing for franchises, groups and larger businesses

Businesses with 25 or more locations, franchise networks and dealer or retail groups may be offered custom pricing, consolidated invoicing, different billing periods or other commercial terms. These are available only by written agreement with us (an order form or separate contract signed or accepted by both sides). Where a written agreement and these terms conflict on price, billing, term or notice, the written agreement applies. In every other respect these terms apply. A franchisor or group that opens accounts for its franchisees or sites is responsible for making sure each of them complies with these terms.

C4. Your listings and offers

You are solely responsible for everything you publish, including trading names, addresses, contact details, opening hours, services, facilities, prices, images and offers. You confirm that:

• it is accurate, complete, not misleading and kept up to date;
• you own it or have the right to use it, and it does not infringe anyone else's rights;
• your offers are genuine, available as described and comply with advertising and consumer law;
• you hold any licence, authorisation or insurance the law requires for the services you advertise.

Every listing is reviewed by us before it is first published, and changes to images are reviewed again. We may edit, decline, hide or remove content that breaks these terms, and we may ask for evidence to support a listing.

C5. Claiming a listing

If you claim a listing we created, you must give truthful information and genuine evidence that you are authorised to manage that business. We decide claims at our discretion and may reverse a claim that was obtained by false information.

C6. Indemnity

You will compensate us for any loss, damage, cost or expense (including reasonable legal fees) that we suffer because of: content or offers you publish; your services to customers; a claim that your content infringes someone else's rights; or your breach of these terms or of the law.

C7. Our liability to business users

• We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
• Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
• Subject to the first point, our total liability to you in any 12-month period is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim and (b) £250.
• We do not promise any number of views, enquiries, customers or search position.

D1. How we source listings

Listings come from two places: businesses that register with us, and listings we add ourselves.

Where we add a listing ourselves, we research information that is in the public domain and add legitimate, active vehicle-care businesses so that drivers can see who is trading near them. Before a business is added we check that it:

• trades from physical premises (we do not add mobile-only operators);
• has an address that matches a valid UK postcode in the area shown;
• appears to be currently open and trading;
• operates from a genuine trading site, confirmed by looking at the premises, and not from a home, serviced office or virtual address;
• fits one of our vehicle-care categories.

We record factual trading details only. Services and facilities are shown only where the business itself publishes them, descriptions are written by us, we do not publish prices for these listings, and we flag opening hours we are unsure of.

Listings we add are marked as added by Carwooshh. They are provided for information only, may be incomplete or out of date, and do not imply any affiliation, endorsement or partnership between Carwooshh and the business.

If you own or are authorised to act for a business we have listed, you can claim the listing, ask us to correct it or ask us to remove it, free of charge, using the "Is this your business?" link on the listing or by emailing customer.support@carwooshh.com. We review every request manually. Our Privacy Policy explains how we handle this information.

D2. Accuracy of listings

Each listed business is an independent third party. We do not check or guarantee the quality, safety, pricing or legality of any business or service, and a listing or verified badge is not a recommendation. Please check details directly with the business before relying on them.

D3. Reviews

• Reviews can only be left by signed-in personal users and are published without the reviewer's name.
• Every review is checked by our team before it is published. We look for signs that a review is fake, abusive, unlawful or not based on a genuine experience.
• We do not remove or hold back a review only because it is negative, and businesses cannot pay to change, hide or reorder reviews.
• We may decline or remove a review that breaks these terms.
• By submitting a review or other content you give us a non-exclusive, royalty-free licence to display and distribute it on the platform.

Reporting content. If you believe a review, listing or offer is fake, defamatory, unlawful or infringes your rights, email customer.support@carwooshh.com (or business.support@carwooshh.com for businesses) with the page address and your reasons. We aim to respond within five working days.

D4. Advertising

Carwooshh displays paid advertising from third-party advertisers, labelled as advertising. Advertising does not influence how businesses are ranked, filtered or displayed, and an advert on a page does not mean the advertiser is connected to or endorsed by the business shown on that page.

Adverts link to third-party websites we do not control. Advertisers are solely responsible for their adverts and for the products, services, prices and promotions on their own websites. We do not endorse or guarantee any advertised product or service.

Business users agree that we may display third-party advertising on and around their listing pages, that no share of advertising revenue is payable to them, and that a subscription does not include exclusivity, advertising-free pages or control over which adverts appear. Advertising space is available only under a separate written advertising agreement. If you believe an advert shown alongside your listing is unlawful or inappropriate, tell us and we will review it.

E1. Our responsibility to personal users

• We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or where it would be unlawful to do so.
• We provide the directory with reasonable care and skill. If we fail to, we are responsible for loss or damage that is a foreseeable result of that failure.
• We are not responsible for the acts, omissions, services, prices or offers of listed businesses or advertisers, or for loss that was not foreseeable.
• Carwooshh is for personal, private use by personal users. We are not liable to personal users for business losses.

E2. Availability

We aim to keep Carwooshh available but do not promise that it will be uninterrupted or error-free. We may change or withdraw features. If we make a change that materially reduces what a paying business receives, the business may cancel.

E3. Intellectual property

The Carwooshh name, logo, branding, software and platform content belong to us or our licensors. Businesses keep ownership of their own names, logos and content and give us a licence to display them on the platform and to promote the platform for as long as they are listed.

E4. Changes to these terms

We may update these terms. For a material change we will tell account holders by email, or by a notice on the platform, at least 30 days before it takes effect for business users and at least 14 days before for personal users, unless the change is needed sooner for legal or security reasons. If you do not agree you may close your account before the change takes effect. The current version and date are shown at the top of this page.

E5. Events outside our control

We are not in breach of these terms, or liable, for any failure or delay caused by events beyond our reasonable control.

E6. General

• We may transfer our rights and obligations under these terms to another organisation; this will not affect your rights. You may not transfer yours without our written consent.
• If a court finds part of these terms unenforceable, the rest continues to apply.
• If we do not enforce a right straight away, we can still enforce it later.
• Nobody other than you and us has any right to enforce these terms.
• These terms, the policies they refer to and, for business users, any written agreement under section C3, are the whole agreement between us about the platform.
• Notices to us must be sent by email to the addresses above. We will send notices to the email address on your account.

E7. Law and courts

These terms are governed by the law of England and Wales. Business users agree that the courts of England and Wales have exclusive jurisdiction. Personal users may bring proceedings in England and Wales or, if they live there, in Scotland or Northern Ireland.

E8. Complaints

If something has gone wrong, email customer.support@carwooshh.com or business.support@carwooshh.com and we will try to put it right.