Privacy Policy
This policy explains what personal information Carwooshh collects, why we collect it, how long we keep it, who we share it with and the rights you have.
Last updated: 9 October 2026
1. Who we are
"Carwooshh" is a trading name of Carwooshh Limited, a company registered in England and Wales with company number 14276736. Our registered office is 85 Great Portland Street, London, W1W 7LT.
Carwooshh Limited is the data controller for the personal information described in this policy. We are registered with the Information Commissioner's Office under registration number ZB485318.
Privacy questions and requests: customer.support@carwooshh.com. Business account holders can also use business.support@carwooshh.com. Please put "Privacy" in the subject line.
2. Who this policy covers
- Visitors who browse or search Carwooshh without an account.
- Personal account holders who save businesses, add vehicles, claim offers or leave reviews.
- Business account holders and their staff who manage listings, offers and subscriptions.
- People at businesses we have listed ourselves (see section 5).
- People who contact us, including through the help centre, feedback, enterprise enquiry, listing claim and listing removal forms.
3. The information we collect
| Category | What it includes |
|---|---|
| Account details | Name, email address, password (stored in hashed form, never readable by us), country, city and area, account type, the date you accepted our terms and which version |
| Marketing preference | Whether you opted in to marketing emails, and when |
| Vehicles | Registration plate, make and colour of vehicles you choose to add |
| Saved items and offers | Businesses and offers you save, offers you claim, the vehicle registration you give when claiming, and when a business redeems the offer |
| Reviews | Your rating and comments. Reviews are published without your name |
| Business account details | Legal entity name, company number, contact name, email, phone, registered and correspondence addresses, verification status and account number |
| Listing content | Trading name, address, contact details, opening hours, descriptions, images, services, facilities, prices, offers and accepted payment methods |
| Subscription and billing | Plan, number of listing slots, subscription status, billing dates and payment references. Card details are entered with and held by our payment provider; we never see or store full card numbers |
| Claim and removal requests | Your name, role, email, phone, company details, the reason for the request, supporting detail and any evidence files you upload, plus the IP address and browser details recorded with the request |
| Messages to us | Name, email, account number if given, and the content of support, feedback, enterprise and dispute messages |
| Usage and technical data | Pages and listings viewed, searches, offer and advert clicks, an anonymous session identifier, device and browser type, IP address and approximate location |
We do not ask for and do not want special category data (for example health information). Please do not include it in reviews or messages.
4. Why we use it and our legal basis
| Purpose | Legal basis |
|---|---|
| Creating and running your account, saving your items, showing listings and offers, handling offer claims | Performance of our contract with you |
| Taking subscription payments and managing business accounts | Performance of our contract with you |
| Verifying business accounts and checking claim and removal requests | Our legitimate interest in keeping the directory accurate and preventing fraud |
| Publishing and moderating reviews | Our legitimate interest in giving drivers genuine, lawful reviews |
| Compiling and publishing listings of businesses that have not registered (section 5) | Our legitimate interest in operating a comprehensive UK vehicle-care directory |
| Service emails (confirmations, security notices, billing and listing updates) | Performance of our contract, and our legitimate interest in keeping accounts secure |
| Marketing emails | Your consent, which you can withdraw at any time |
| Measuring listing views, offer clicks and advert clicks; improving the platform | Our legitimate interest in understanding and improving the service and reporting to businesses in aggregate |
| Security, fraud and abuse prevention | Our legitimate interest in protecting users and the platform |
| Keeping tax and accounting records; responding to lawful requests | Legal obligation |
Where we rely on legitimate interests we have weighed them against your rights. You can object at any time (section 9).
5. Businesses we list ourselves
Some listings are created by Carwooshh rather than by the business. We research information that is in the public domain and add legitimate, active vehicle-care businesses so that drivers can see who is trading near them. These listings are marked as added by Carwooshh.
Before a business is added we check that it:
- trades from physical premises (we do not add mobile-only operators);
- has an address that matches a valid UK postcode in the area shown;
- appears to be currently open and trading;
- operates from a genuine trading site, confirmed by looking at the premises, and not from a home, serviced office or virtual address;
- fits one of our vehicle-care categories.
We record factual trading details only: trading name, address, phone number, website, opening hours, services and facilities the business itself publishes, and a short description written by us. We do not publish prices for these listings. We do not publish a contact email that is on a personal-style mailbox service unless it is clearly a general business address (for example one beginning info, admin, sales or bookings).
Most of this is business information rather than personal information. Where a business is a sole trader or partnership, some of it may identify an individual. We process it under our legitimate interest in running a useful, accurate directory, and we keep it limited to what the business has already made public.
If this is your business you can, free of charge and at any time: claim the listing, ask us to correct it, or ask us to remove it, using the "Is this your business?" link on the listing or by emailing customer.support@carwooshh.com. You also have the right to object to this processing; we treat objections as a priority and respond within one month.
6. Who we share information with
We do not sell personal information. We share it only as follows:
- Other users of the platform. Listing content and reviews are public. When a business redeems an offer you claimed, it sees what it needs to apply the offer.
- Businesses. Businesses see aggregated view and offer figures for their own listings. They do not see who viewed them.
- Advertisers. Advertisers receive aggregated performance figures only.
- Service providers acting on our instructions, in these categories: website and database hosting, sign-in and authentication, payment processing, email delivery, customer-relationship and record management, and mapping and address lookup. Each is bound by a contract that requires them to protect the information and use it only for our purposes.
- Professional advisers, regulators, courts and law enforcement, where the law requires it or where it is needed to protect our rights or the safety of others.
- A buyer or successor, if the business or its assets are sold or reorganised, under the same protections as this policy.
You can ask us for the identity of the specific providers that handle your information by emailing customer.support@carwooshh.com.
7. Transfers outside the UK
Some of our service providers store or access information outside the United Kingdom. When that happens we make sure the information is protected by one of the safeguards recognised in UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner. You can ask us for details of the safeguard that applies.
8. How long we keep information
| Information | How long |
|---|---|
| Personal account details, vehicles and saved items | Until you delete your account. Deletion is immediate |
| Reviews | Kept after account deletion with no link to you |
| Business account and listing content | Until the account is deleted |
| Subscription, invoice and tax records | Six years after the end of the financial year they relate to |
| Claim and removal requests and evidence files | Up to 12 months after the request is closed |
| Messages sent through our forms | Up to 30 days in our systems, and up to 24 months in our support mailboxes |
| Records of emails we have sent | Up to 90 days |
| Usage and measurement data | Up to 24 months, after which it is deleted or kept only in aggregate |
| Marketing preference | Until you withdraw consent or delete your account |
9. Your rights
Under UK data protection law you have the right to:
- be told how your information is used (this policy);
- ask for a copy of the information we hold about you;
- ask us to correct information that is wrong;
- ask us to delete your information;
- ask us to restrict how we use it;
- object to our use of it where we rely on legitimate interests, and at any time to direct marketing;
- receive information you gave us in a portable format;
- withdraw consent where we rely on it, such as for marketing emails.
To use any of these rights, email customer.support@carwooshh.com. We do not charge, and we reply within one month. We may need to confirm your identity first.
You can delete a personal or business account yourself from the account page, and switch marketing emails on or off in your profile.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.
10. Marketing
We send marketing emails only if you have opted in. Every marketing email has an unsubscribe link, and you can change your choice in your profile at any time. Service emails about your account, security, billing and listings are not marketing and are sent regardless of this setting.
11. Cookies and similar technologies
We use essential storage to keep you signed in and protect the platform. We count page visits anonymously on our server for everyone, with no cookies, identifiers or stored IP addresses. Lovable Analytics uses no cookies or browser storage and does not link visits across sessions. With your permission, optional storage remembers preferences and measures listing views, offer clicks and adverts. We do not use third-party advertising cookies or build advertising profiles. Our maps are supplied by a mapping provider, which receives your IP address when a map loads. See our Cookie Policy for the full list and your choices.
12. Advertising
We show paid adverts from third-party advertisers, labelled as advertising. Adverts are chosen from the page you are viewing and the advert's campaign dates, not from your personal information. When you click an advert we record which advert was clicked, when, and from which page, for billing, reporting and click-fraud prevention. Following an advert takes you to a third-party website whose own privacy policy applies.
13. Security
We protect information with encryption in transit, access controls, row-level database permissions and restricted staff access. Passwords are hashed. No system is completely secure; if a breach is likely to put you at risk we will tell you and the regulator as the law requires.
14. Children
Carwooshh is not intended for anyone under 16 and we do not knowingly collect their information. If you believe we hold information about a child, contact us and we will delete it.
15. Changes to this policy
When we make a material change we will update the date at the top, and tell account holders by email or by a notice on the platform before the change takes effect.